Tasker questions and answers

Posting a task, offers, paying, safety, pro plans and Aria. Anything else: support@tasker.ng.

Posting a task

What is Tasker?

Tasker is a Nigerian app for getting jobs done at home, at work or on the road in Lagos. You post a task for free, verified pros near you send offers with their own price, you chat or call them in the app, and you hire the one you trust. You pay the pro when the job is done.

How do I post a task?

Download the Tasker app for Android and sign in with your phone number. Tap Post a task, say what you need, add up to 6 photos, pin where it is and pick a day and time. You can also add a rough budget. Your task goes to verified pros nearby, and their offers show up in My tasks.

What should I put in my task?

What is wrong or what you need, in your own words, plus clear photos. Say how big the job is (rooms, units, guests), the brand or model for anything with a label, and whether the pro should bring parts. The more a pro knows, the closer their offer is to the real job.

Which parts of Lagos does Tasker cover?

Tasker is live in 14 Lagos areas: Lekki Phase 1, Ikate, Oniru, Victoria Island, Ikoyi, Osapa London, Ajah, Yaba, Surulere, Ikeja, Gbagada, Magodo, Ogudu and Festac. Your task goes to verified pros within about 10 km of where you pin it. If nobody has sent an offer after 2 hours, Tasker asks pros up to 20 km away.

How long does a task stay open?

A task stays open for 7 days or until you hire someone, whichever comes first. You can have up to 5 open tasks at a time, and you can close a task yourself whenever you like.

Offers and hiring

How much does it cost?

Posting a task is free. Pros send their own price in each offer, so you see what the job costs before you choose anyone. When you post, you can add a rough budget: Under ₦10k, ₦10k to ₦30k, ₦30k+ or Not sure.

How do offers work?

Each offer shows the pro's price, when they can come and a short message about how they would do the job. You also see their rating, reviews from past customers, how far away they are and how many jobs they have done on Tasker. Sort offers by best match, lowest price or nearest.

Can I talk to a pro before I hire?

Yes. Chat or call any pro who sent you an offer, inside the app. Ask questions and share more photos. Phone numbers and outside links are hidden until you hire, so nobody gets your number from an offer.

What happens when I hire a pro?

The pro you chose gets your address and you get a 4-digit start code. The other pros are told the task is taken. You can follow the job in the app: hired, on the way, started, finished.

What is the start code?

When the pro arrives, give them the start code from your app so they can start the job. Only give it to the pro shown in the app. It confirms the right person came.

Paying

How do I pay the pro?

You pay the pro directly when the job is done, in cash or by bank transfer, at the price you agreed in the offer. Tasker records the agreed price on the job so you both have the same record.

Does Tasker charge customers anything?

No. Posting tasks, getting offers, chatting, calling and hiring are free for customers. Tasker is paid by pros who choose a paid plan.

When is a job marked done?

When the pro marks the job finished, you check the work and tap Job done. If you do not reply, the job is marked done after 48 hours. After that, you and the pro review each other.

Safety

How are pros checked?

Before a pro can send offers, they confirm their NIN (National Identification Number) and take a selfie that is matched to it. Verified pros get an ID verified badge. Reviews from real jobs show on every pro's profile.

Will the pro see my phone number?

No. Chat and calls go through the Tasker app and your number stays private. The pro you hire sees your address so they can come to you; other pros only see the area.

What if something goes wrong?

Tell the pro in the chat first. If that does not fix it, tap Report a problem on the job within 7 days. A person from Tasker support reads every report and replies in your Inbox. If you are ever in danger, call 112 first.

How do reviews work?

After a job, the customer reviews the pro and the pro rates the customer. Reviews come only from jobs done through Tasker, so a pro's rating reflects real work.

Pros and plans

How do I become a Tasker pro?

Download the app, tap Find work on Tasker and verify your ID with your NIN and a selfie. Then choose your services and the areas you cover, and you can start sending offers on tasks near you.

How much does it cost to send offers?

Free gives you 5 offers a month, Pro costs ₦5,000 a month for 20 offers a month and Business costs ₦15,000 a month for unlimited offers. Offers reset at the start of each month.

What do the paid plans add?

Pro adds higher in Best match. Business adds spotlight on the customer home. You do not need a paid plan to start.

How do pros pay for a plan?

In the app, through Paystack, by card, bank transfer or USSD. Plans are paid month by month, and the app reminds you before your plan ends.

Does Tasker take a cut of the job price?

No. The price in your offer is what the customer pays you, straight to you, when the job is done.

Aria

Who is Aria?

Aria is the assistant inside the Tasker app. Tell her what you need in plain words, by typing or by voice, and she gets it ready: a task to post, a flight, airtime or a bill payment.

Can Aria do anything without asking me?

No. Aria shows you a Ready card with everything filled in. Nothing is posted, booked or paid until you check it and tap Approve. You can edit the card or ignore it.

The app

Is there a Tasker website account?

No. Posting tasks, offers, chat, calls and payments for plans all happen in the Tasker app. This website explains the service and links to the app.

Do I need an email address or a password?

No. You sign in with your Nigerian phone number and a 6-digit code sent by SMS.

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